Customer Service F&Q's

We pride our self on outstanding customer service that posting your orders as soon as possible is important to us.

Please expect a normal turnaround of 3-7 working days.

Express postage is available.

Any orders that contain a complete custom design may take slightly longer however this would be discussed when your proof work is sent across (subject to request).

If you need something quickly such as a gift please contact me as I can provide an express service with upgraded dispatch.

Due to most foil prints being custom and personalised I don't accept returns for a refund.

If you have ordered a standard design on the website that hasn't been personalised a return may be accepted.

However, if you have an issue please contact me and I will get back to you as soon as I can.

We hope that you love our printing.

Due to the nature of foil printing black specks are very common and does not effect the final foil print.

A heat method is used to fuse the foil and can sometimes leave small black specks.

I always try to minimise this the best I can and have years experience to achieve almost perfect results every time.

It can take numerous prints to achieve an almost perfect result.

In most cases no, foil printing can be very time consuming and I believe my products are of great quality and completely reasonable in price. If you have a specific budget such as bulk orders or wedding stationery please contact me and we will work together within that. 

It's very important to me that the products I offer you are of excellent quality.

I work printing as standard card stocks of 250gsm - 350gsm.

Other media such as textured card can be used within wedding suites.

We excel with customer service so please contact us and we will organise a replacement or refund if necessary.