Customer Service F&Q's

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We pride our self on outstanding customer service that posting your orders as soon as possible is important to us.

Please expect a normal turnaround of 3-7 working days before dispatch.

Express postage is available, we offer this with Royal Mail Special Delivery*.

Any orders that contain a complete custom design may take slightly longer however this would be discussed when your proof work is sent across (subject to request).

If you need something quickly such as a gift please contact us as we can provide an express service with upgraded dispatch.

*within turnaround period if custom order is placed.

Due to most products being custom and personalised we don't accept returns for a refund.

If you have ordered a standard design on the website that hasn't been personalised a return may be accepted.

However, if you have an issue please contact us and we will get back to you as soon as we can.

We hope that you love our printing.

Due to the nature of foil printing, black specks are very common and does not effect the final foil finish.

A heat method is used to fuse the foil and can sometimes leave small black specks.

We always try to minimise this the best we can and have obtained years experience to achieve almost perfect results every time.

It can take numerous prints to achieve a perfect result.

In most cases no, foil printing can be very time consuming and we believe our products are of great quality and completely reasonable in price.

If you have a specific budget such as bulk orders or wedding stationery please contact us and we will work together within that. 

It's very important to us that the products we offer you are of excellent quality.

We print as standard on card stocks of 250gsm - 350gsm.

Other media such as textured card can be used within wedding suites and business stationery.

We have searched high and low to provide FSC® certified materials that are sourced ethically and are from sustainable forests.

We excel with customer service so please contact us and we will organise a replacement or refund if necessary.